Excellent customer care. Had a few questions about one of the jackets and received helpful answers.
Recommended
Customer Reviews
930 reviews
Fantastic assistance from the customer care team. They guided me through the fit options patiently.
Helpful and polite staff. They made sure my exchange went smoothly without any hassle.
The trousers have a really nice fit. Smart enough for going out but comfortable enough for everyday wear.
Helpful support staff. Got all the details I needed about the material before ordering.
The support team was quick to respond when I asked for delivery updates. Very helpful.
The support team was polite and understanding when I needed assistance. A very positive experience overall.
Nice jacket with a classic design. The fit is slightly more relaxed than expected, but it looks great layered over a jumper.
Had a minor inquiry regarding fabric care and received a thorough and friendly response.
Clear communication and helpful assistance when I needed to update my delivery details.
Really good communication from the team. They were patient with my questions and made sure everything was explained properly.
Bought a polo shirt and really like the material and overall shape. Looks smart without being too formal.
Prompt and courteous responses from customer support. Made buying online feel reassuring.
Really impressed with the knitwear. Lovely texture, comfortable fit and looks great with tailored trousers.
The team gave clear advice on how the trousers fit. Really appreciated the personal touch.
Really good communication from the team. They were patient with my questions and made sure everything was explained properly.
The support team was polite and understanding when I needed assistance. A very positive experience overall.
Had a question about sizing and the customer service team was genuinely helpful. Everything was explained clearly and politely.
Good experience with the support desk. Professional tone and quick resolution to my query.
Love the understated style of the clothing. No oversized logos or unnecessary details, just timeless pieces.
Reached out regarding delivery timelines and received a clear, polite reply straight away.
Great customer service experience. Clear advice on sizing made choosing the right fit easy.
I wasn't entirely sure which size to choose, but the team gave me some useful advice. Really appreciated that.
I wasn't entirely sure which size to choose, but the team gave me some useful advice. Really appreciated that.
Great brand for anyone who prefers a more refined wardrobe. Simple designs, lovely neutral colours and plenty of versatile pieces.
Customer care was patient and attentive when I reached out about sizing. Great service overall.
Hayward & Clarke has a great selection of classic menswear. Really like the overall style of the collection.
Very responsive team. Answered my email within a few hours and resolved my question completely.
A lovely collection of smart casual menswear. The classic British-inspired look is exactly what I tend to go for. Definitely a brand worth exploring.
Smooth experience with customer service. They handled my return question efficiently and kindly.
Good overall experience. Nice selection of clothing and the website is easy to browse. Would like to see a few more colour options.
Very pleasant experience dealing with customer support. Friendly, professional and happy to help with my questions.
Very pleasant experience dealing with customer support. Friendly, professional and happy to help with my questions.
Had a small issue with my order but customer service handled it professionally. Communication was clear throughout.
First time coming across Hayward & Clarke and I'm impressed. The clothing has a smart, timeless look that suits my style perfectly.
Excellent customer care. Had a few questions about one of the jackets and received helpful answers.
Really nice quality and attention to detail. The colour was slightly different from what I expected, but I'm still very happy with it.
Really like the aesthetic of this store. Everything feels well put together and the styles are easy to combine into different outfits.
Had a small issue with my order but customer service handled it professionally. Communication was clear throughout.
The jumper feels lovely and has a really flattering fit. Exactly the sort of piece I can wear with almost anything.
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FAQ
What sizes do you offer, and how do I find my correct size?
We offer sizes ranging from XS to 3XL. To find your perfect fit, check our detailed size guide on each product page, which includes measurements for chest, waist, and length. If you're between sizes, we recommend sizing up for a more relaxed fit.
How do I care for my Hayward & Clarke garments?
Most of our pieces are machine washable on a gentle cycle at 30°C, though we recommend checking the care label on each item for specific instructions. To keep your garments looking sharp for longer, avoid tumble drying and iron on a low heat setting where needed.
What is your returns and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. If your item doesn't fit or isn't quite right, you can request a return or exchange through our returns portal, and we'll process your refund within 5–7 business days of receiving the item.
How long does shipping take, and do you ship outside the UK?
Order before 3:00 PM (GMT) and your order will be shipped within 1-2 business days. Orders placed after 3:00 PM will be shipped within 1-2 business days starting the next business day.


